Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with 17Celsius. We are committed to delivering your order as quickly and safely as possible. Please read the following shipping information before placing your order.

Shipping Coverage

We currently ship to addresses within Malaysia only, including Peninsular Malaysia, Sabah, and Sarawak.

Order Processing

Orders are processed within 1–3 business days.
Orders are processed on Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 2–7 business days after your order has been dispatched.
Delivery to remote areas, Sabah, and Sarawak may require additional time.
Delivery times may also be affected during peak seasons, public holidays, adverse weather, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated automatically during checkout based on your delivery address and order details. Any applicable shipping fees will be displayed before payment is completed.

Courier Partners

We work with reputable courier partners to ensure your order is delivered safely and efficiently. The courier used may vary depending on your location and service availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your parcel’s delivery status.

Shipping Address

Please ensure your shipping address and contact information are accurate before completing your order.

Address changes may be requested before your order is dispatched.
Once an order has been shipped, we are unable to change the delivery address.
We do not deliver to PO Box addresses.

Failed Delivery

If delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, or refusal to accept the parcel, additional shipping charges may apply for re-delivery.

Lost, Damaged or Incorrect Items

If your order arrives damaged, contains incorrect items, or is missing items, please contact us within 3 days of receiving your parcel. Where possible, include your order number and clear photographs to help us investigate promptly.

If a parcel is confirmed lost during transit, we will investigate the matter with the courier before arranging an appropriate replacement or refund.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

17Celsius
Operated by Seventeen Celsius Activewear (KT0614666-P)
Email: care@17celsius.com